What is Vapi’s Knowledge Base?
Our Knowledge Base is a collection of custom documents that contain information on specific topics or domains. By integrating a Knowledge Base into your voice AI assistant, you can enable it to provide more accurate and informative responses to user queries.Why Use a Knowledge Base?
Using a Knowledge Base with your voice AI assistant offers several benefits:- Improved accuracy: By integrating custom documents into your assistant, you can ensure that it provides accurate and up-to-date information to users.
- Enhanced capabilities: A Knowledge Base enables your assistant to answer complex queries and provide detailed responses to user inquiries.
- Customization: With a Knowledge Base, you can tailor your assistant’s responses to specific domains or topics, making it more effective and informative.
How to Create a Knowledge Base
To create a Knowledge Base, follow these steps:Step 1: Upload Your Documents
Navigate to Overview > Documents and upload your custom documents in Markdown, PDF, plain text, or Microsoft Word (.doc and .docx) format to Vapi’s Knowledge Base.Step 2: Create an Assistant
Create a new assistant in Vapi and, on the right sidebar menu, select the document you’ve just added to the Knowledge Base feature.Step 3: Configure Your Assistant
Customize your assistant’s system prompt to utilize the Knowledge Base for responding to user queries.Best Practices for Creating Effective Knowledge Bases
- Organize Your documents: Organize your documents by topic or category to ensure that your assistant can quickly retrieve relevant information.
- Use Clear and concise language: Use clear and concise language in your documents to ensure that your assistant can accurately understand and respond to user queries.
- Keep your documents up-to-date: Regularly update your documents to ensure that your assistant provides the most accurate and up-to-date information.
For more information on creating effective Knowledge Bases, check out our tutorial on Best Practices for Knowledge Base Creation.